Replacement Policy

EaseHome doesn’t offer returns. If an item arrives damaged, defective, or incorrect, you can request a free replacement. We arrange the pickup of the original item and ship your replacement at no extra cost.

• Requests must be raised within 48 hours of delivery. Delivery time is taken from when your order is marked delivered.
• The item should be unused and returned with its original packaging, accessories and any free items included.
• Please keep your invoice handy — it helps us verify the order and speed things up.

Covered — a free replacement is available when an item:

• Arrives physically damaged or broken in transit.
• Is defective or not working as intended out of the box.
• Is the wrong item, variant, colour or configuration versus what you ordered.
• Is missing parts or accessories listed with the product.

Not covered— we’re unable to replace an item that is:

• No longer wanted (change of mind) or ordered by mistake.
• Reported after the 48-hour window has closed.
• Used, installed, or damaged after delivery through misuse or normal wear.
• Showing only minor variation in colour, texture or finish that is inherent to the product or your screen's display.

It only takes a minute:

• Go to your Orders and open the relevant order.
• Tap “Request a replacement” (available for delivered orders within the 48-hour window).
• Tell us what went wrong and attach clear photos of the item and its packaging.
• Submit — this opens a support ticket and our team gets in touch to arrange the rest.

Once your request is approved, we arrange a pickup of the original item and ship the replacement. We’ll keep you updated by email and in your account. If the exact item isn’t available for replacement, we’ll discuss the best alternative with you.

A refund is issued only where a replacement isn’t possible. Approved refunds are returned to your original payment method through our payment gateway, PayU. Depending on your bank, it may take a few business days for the amount to reflect.

All products are 100% genuine and sourced from trusted brands. Where a manufacturer warranty applies, it is honoured as per the brand’s terms — please keep your invoice for any claim. Warranty claims are separate from the 48-hour replacement window above.

Delivery is free on orders at or above ₹4,999; below that, a nominal charge is calculated at checkout from your PIN code. Local orders typically arrive within 24 hours – 2 days and outstation orders in about 3–5 days, with tracking shared once your order ships. See our Terms of Service for full shipping details.

Can I return an item if I change my mind?

No. We don't offer returns for change of mind. If an item arrives damaged, defective or incorrect, you can request a free replacement within 48 hours of delivery.

How long do I have to request a replacement?

Replacement requests must be raised within 48 hours of delivery. After this window, we're unable to process a replacement, though any applicable manufacturer warranty still stands.

How do I request a replacement?

Open the order on your Orders page and tap 'Request a replacement'. Tell us what went wrong and attach photos of the item and packaging so our team can arrange it quickly.

Is the replacement free?

Yes. Replacements for items that arrive damaged, defective or incorrect are free, including the pickup of the original item.

When would I get a refund instead of a replacement?

A refund is issued only where a replacement isn't possible. Refunds are returned to your original payment method via our payment gateway, PayU.

Do the products come with a warranty?

All products are 100% genuine and sourced from trusted brands. Where a manufacturer warranty applies, it's honoured as per the brand's terms — keep your invoice for any claim.